Right of Withdrawal for Consumers
Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or self-employed professional activity.)
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party nominated by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more goods under a single order and they are delivered together.
- The day you or a third party you nominated, who is not the carrier, took possession of the last goods, in case you ordered multiple goods in a single order and they were delivered separately;
- The day you or a third party you nominated, who is not the carrier, took possession of the last shipment or last piece, in case you ordered goods that are delivered in multiple shipments or pieces.
To exercise your right of withdrawal, you must notify us (Rawli GmbH, Bürgergasse 15, 8200 Gleisdorf, Telephone number: +43 670 50 92 577, Email: skate@rawli.at) with a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we received your notice of withdrawal. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Premature Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract, and whose actual value depends on fluctuations in the market which the entrepreneur cannot influence;
- for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods which are unsuitable for return due to health protection or hygiene reasons if they have been unsealed after delivery;
- for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
Sample Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back.)
- To Rawli GmbH, Bürgergasse 15, 8200 Gleisdorf,
Email address: skate@rawli.at
- I/We (*) hereby withdraw from the contract I/we (*) concluded for the purchase of the following goods (*)/ provision of the following service (*).
- Ordered on (*)/received on (*).
- Name of the consumer(s).
- Address of the consumer(s).
- Signature of the consumer(s) (only if this form is submitted on paper).
- Date
(*) Delete where not applicable.